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Customer Experience Metrics, Cloud Delivery Drive WFM Demand

A couple of weeks ago I received a call from Leonard Klie at CRM Magazine.  He was writing an article about how customer experience could be maximized and wait time in the queue could be minimized...

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Starting All Over is Unnecessary with the Right Callback Solution

Hold times and redundancy can be easily avoided with the right callback solution. Businesses no longer have to suffer from negative customer perceptions and consumers no longer have to struggle with...

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Mobile Self-Service Helps Put a Hold on Customer Hold Times

One of the top consumer complaints when calling contact centers for service is long hold times. The longer consumers wait the more frustrated they become. And if they get frustrated enough they lose...

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Customer Experience Metrics, Cloud Delivery Drive WFM Demand

A couple of weeks ago I received a call from Leonard Klie at CRM Magazine.  He was writing an article about how customer experience could be maximized and wait time in the queue could be minimized...

View Article

Image may be NSFW.
Clik here to view.

Starting All Over is Unnecessary with the Right Callback Solution

Hold times and redundancy can be easily avoided with the right callback solution. Businesses no longer have to suffer from negative customer perceptions and consumers no longer have to struggle with...

View Article


Image may be NSFW.
Clik here to view.

Mobile Self-Service Helps Put a Hold on Customer Hold Times

One of the top consumer complaints when calling contact centers for service is long hold times. The longer consumers wait the more frustrated they become. And if they get frustrated enough they lose...

View Article

Image may be NSFW.
Clik here to view.

Stop Holding for the Next Available Call Center Representative

Let’s say you see an unfamiliar charge on your monthly credit card statement. You decide to put in a quick call to your bank to question the purchase before you head out for the day. You call the phone...

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