Customer Experience Metrics, Cloud Delivery Drive WFM Demand
A couple of weeks ago I received a call from Leonard Klie at CRM Magazine. He was writing an article about how customer experience could be maximized and wait time in the queue could be minimized...
View ArticleStarting All Over is Unnecessary with the Right Callback Solution
Hold times and redundancy can be easily avoided with the right callback solution. Businesses no longer have to suffer from negative customer perceptions and consumers no longer have to struggle with...
View ArticleMobile Self-Service Helps Put a Hold on Customer Hold Times
One of the top consumer complaints when calling contact centers for service is long hold times. The longer consumers wait the more frustrated they become. And if they get frustrated enough they lose...
View ArticleCustomer Experience Metrics, Cloud Delivery Drive WFM Demand
A couple of weeks ago I received a call from Leonard Klie at CRM Magazine. He was writing an article about how customer experience could be maximized and wait time in the queue could be minimized...
View ArticleStarting All Over is Unnecessary with the Right Callback Solution
Hold times and redundancy can be easily avoided with the right callback solution. Businesses no longer have to suffer from negative customer perceptions and consumers no longer have to struggle with...
View ArticleMobile Self-Service Helps Put a Hold on Customer Hold Times
One of the top consumer complaints when calling contact centers for service is long hold times. The longer consumers wait the more frustrated they become. And if they get frustrated enough they lose...
View ArticleStop Holding for the Next Available Call Center Representative
Let’s say you see an unfamiliar charge on your monthly credit card statement. You decide to put in a quick call to your bank to question the purchase before you head out for the day. You call the phone...
View Article
More Pages to Explore .....